Last updated: January 2026
Results may vary
As with any medical treatment or health-related product or service, results vary from person to person. Outcomes depend on many individual factors, including your health history, current conditions, genetics, other medications, adherence to clinical instructions, lifestyle, and environmental factors.
Any descriptions of potential benefits, improvements, or expected outcomes are not guarantees. Your experience may differ from examples, testimonials, or illustrations.
Informed consent and consent to treat
This Telehealth Consent and Consent to Treat (Consent) explains how telehealth works and obtains your informed consent to receive healthcare services using telehealth technologies.
By checking a box, clicking an “I Agree” button, or otherwise digitally signing or acknowledging this Consent, you confirm that you have read, understood, and agree to it.
If you do not agree, do not create an account and do not use telehealth services.
You also authorize any person who accepts this Consent on your behalf using your device or account credentials to act as your agent for that purpose.
Emergency notice
Telehealth is not for emergencies.
If you are experiencing a life-threatening situation, including chest pain, difficulty breathing, sudden loss of consciousness, severe injury, or thoughts of harming yourself or others, call 911 immediately or go to the nearest emergency room.
You may also call or text the 988 Suicide and Crisis Lifeline by dialing 988.
Purpose
The purpose of this Consent is to:
- explain how telehealth works
- describe benefits, limitations, and risks
- obtain your informed consent to receive healthcare services using telehealth technologies
Parties and roles
MRMEXPERTCONSULTING LLC (we, us, or our) provides general and non-clinical support for the telehealth experience, including account access support, basic navigation, and administrative assistance.
Clinical services are provided by independent, licensed healthcare professionals and or clinician groups (Providers). Providers are solely responsible for clinical decision-making, including whether telehealth is appropriate, what care to provide, and whether to prescribe medication.
We use a clinical support organization that helps facilitate access to Providers and supports care operations, including routing clinical requests and prescription coordination through the platform (Clinical Support Organization). Healthaide LLC performs this Clinical Support Organization role.
We are not your treating clinician and do not provide medical diagnosis, treatment, or prescriptions.
Definitions
Telehealth means the use of electronic communications, information technology, or other means to provide healthcare services when you and the Provider are not in the same physical location.
Service means the online portals, websites, mobile applications, messaging tools, scheduling tools, and related technology used to support the telehealth experience.
You or your means the individual patient receiving telehealth services. If a parent or legal guardian is consenting for a minor where permitted by law, you and your also includes the parent or legal guardian.
How telehealth may be used
Telehealth may be used for evaluation, consultation, diagnosis, treatment planning, prescribing decisions, follow-up care, monitoring, and patient education, as determined appropriate by your Provider.
Telehealth interactions may include:
- real-time communications by audio and or video
- asynchronous communications such as secure messaging, questionnaires, and intake forms
- sharing medical records, photos, images, and other health information
- review of laboratory results, device readings, diagnostic data, and monitoring information
- administrative communications for scheduling, prescription management, and care coordination
Your Provider may determine that telehealth is not appropriate and may direct you to in-person care if needed.
Alternatives to telehealth
Telehealth is one option and may not be clinically appropriate in all situations.
You may choose in-person care instead where available.
Anticipated benefits
Telehealth may offer benefits such as:
- access to Providers without travel
- improved scheduling convenience
- continuity of care
- remote education and communication
Telehealth is not guaranteed to produce any specific result.
Potential risks and limitations
Telehealth has risks and limitations, including:
- limitations without in-person examination
- delayed or missed diagnosis
- reliance on patient-provided information
- delays due to technology or availability
- technical failures and outages
- privacy and security risks
- regulatory limitations
By agreeing, you accept these risks.
Your responsibilities
You agree to provide accurate, complete, and current information.
You agree to follow Provider instructions and respond to requests promptly.
You understand that inaccurate or incomplete information may lead to delays, denial of service, or harm.
Prescriptions, pharmacies, and medication fulfillment
If a Provider determines a prescription is appropriate, it may be sent to a pharmacy.
Pharmacies are independent third parties responsible for fulfillment and services.
You understand that:
- prescriptions are not guaranteed
- availability varies by jurisdiction
- some medications require follow-up or labs
- prescription products are generally not returnable
Laboratory testing and diagnostics
Providers may require lab testing or diagnostics.
Labs are independent third parties.
You understand that:
- results may be inaccurate or inconclusive
- delays and handling issues may occur
- Providers interpret results using professional judgment
Privacy, HIPAA, and electronic communications
Telehealth services may involve sharing personal and protected health information (PHI).
PHI is generally handled by Providers under applicable laws, including HIPAA.
Non-PHI data is governed by the privacy policy at: https://pepmedz.com/
Some communications may not be fully encrypted. You accept these risks and are responsible for securing your devices and accounts.
Technical issues, outages, and response times
Providers may not be immediately available.
If urgent care is needed, seek in-person or emergency services.
Technical issues may require rescheduling or alternative care.
Support contacts
For general support, contact: admin@pepmedz.com
For clinical routing support, contact: support@healthaide.io
Location and eligibility
Telehealth services depend on your location and provider licensing.
You agree to provide accurate location information.
Consent to treat
You consent to evaluation and treatment by Providers through telehealth.
No guarantees
No guarantees are made regarding outcomes, prescriptions, or availability.
Withdrawal of consent
You may withdraw consent at any time by discontinuing use.
Acknowledgment
By accepting this Consent, you confirm that:
- you have read and understood it
- you had the opportunity to ask questions
- you understand risks and benefits
- you consent to telehealth treatment
Signature and electronic acceptance
Your electronic acceptance has the same legal effect as a handwritten signature.
You may request a copy by contacting admin@pepmedz.com
Contact
General and non-clinical support: admin@pepmedz.com
Clinical routing support: support@healthaide.io